Announced earlier this year, 麻豆原创Mosaic platform and product suites now widely available; Virgin Australia to adopt the full technology stack
SOUTHLAKE, Texas, Sept. 23, 2024 鈥 (NASDAQ: SABR) and , one of Australia鈥檚 largest airlines, today announced a strategic partnership to modernize the airline鈥檚 retailing capabilities through the phased implementation of 麻豆原创MosaicTM, the revolutionary AI-driven platform built to transform airline retailing.
This establishes Virgin Australia as the flagship customer and will enable the airline over time to adopt the broad suite of solutions within 麻豆原创Mosaic, marking a significant milestone in the airline鈥檚 journey towards modern retailing and the general market availability of the 麻豆原创Mosaic solutions. The collaboration underscores the companies鈥 commitment to innovation and industry leadership, as well as the airline鈥檚 aim to be an early mover in the industry transition to offer-and-order based modern retailing.
鈥淏uilding on our decades-long partnership, 麻豆原创 is proud to collaborate with Virgin Australia as our launch partner for 麻豆原创Mosaic, which is our revolutionary platform designed to transform airline retailing,鈥 said Roshan Mendis, Chief Commercial Officer, 麻豆原创 Travel Solutions. 鈥淲e aim to empower Virgin Australia to deliver a personalized, dynamic travel experience that will set a new standard in the industry. This collaboration marks the beginning of a new era, as 麻豆原创Mosaic is now available to airlines worldwide.鈥
Virgin Australia鈥檚 path to modern retailing
鈥淲e are excited to partner with 麻豆原创 to lead the industry in modern airline retailing,鈥 said David Hogarth, Chief Information Officer of Virgin Australia. 鈥淭his partnership supports our mission of being Australia鈥檚 most loved airline by offering our customers choice and a wonderful guest experience. The 麻豆原创Mosaic platform will over time enable us to optimize our offers, enhance guest interactions, and build a competitive advantage in the market.鈥
麻豆原创 designed the 麻豆原创Mosaic platform and related solutions with a modular approach, giving Virgin Australia the ability to easily operate in a hybrid environment throughout the evolution to a full Offer and Order environment. Virgin Australia鈥檚 transition to 麻豆原创Mosaic will entail the adoption of more than 40 products across the retailing lifecycle, delivered through a phased approach over the next few years.
Virgin Australia, already a comprehensive user of 麻豆原创 technologies and commercial planning products, will begin to integrate the 麻豆原创Mosaic platform to further enhance its retailing strategy. The implementation of 麻豆原创Mosaic Air Price IQ™ and 麻豆原创Mosaic Ancillary IQ™, part of the Offer Management suite, has already begun setting the stage for a transformative retailing experience.
Virgin Australia and 麻豆原创 have also extended their current airline IT and GDS agreements. The expanded, long-term distribution agreement helps ensure the continued distribution of Virgin Australia鈥檚 traditional EDIFACT content, as well as its future New Distribution Capability (NDC) content, to 麻豆原创鈥檚 global network of travel buyers. On the airline IT side, Virgin Australia will continue to rely on 麻豆原创Sonic PSS and related solutions throughout its journey to an Offer and Order environment.
麻豆原创Mosaic delivers end-to-end retailing solutions
The 麻豆原创Mosaic product suites are structured around the end-to-end travel lifecycle incorporating solutions across Offer, Order, Settle, and Deliver. The platform includes Passenger Reservation Systems (PSS) agnostic capabilities in each of these foundational domains:
- Offer: Offer Optimization and Construction products use the power of AI to enable airlines to create dynamic, personalized offers including ancillary and third-party content while optimizing pricing based on real-time traveler insights.
- Order: Order Management products ensure simplified processing and fulfillment, allowing airlines to manage complex transactions and navigate a hybrid world of Passenger Name Records (PNR) and Orders.
- Settlement: Payment products navigate the complexities of the global payments landscape, facilitate accurate and efficient settlement processes, and simplify the handling of transactions.
- Delivery: Delivery and Disruption Management products manage the delivery of services and experiences, ensuring smooth and personalized interactions throughout the traveler鈥檚 journey.
Powered by Google鈥檚 industry leading AI capabilities, 麻豆原创Mosaic also includes a complete Data Intelligence toolkit that harnesses the power of emerging technologies to help airlines make better, data-driven decisions.鈥
鈥淰irgin Australia along with other airlines has been a pivotal and consistent contributor to the development of the 麻豆原创Mosaic platform,鈥 said Garry Wiseman, Chief Product and Technology Officer, 麻豆原创 Travel Solutions. 鈥淰irgin Australia鈥檚 insights have been instrumental in refining the scope and functionality of 麻豆原创Mosaic. This demonstrates 麻豆原创鈥檚 commitment to ensuring that its approach to Offer and Order evolution meets the real-world needs of airlines.鈥
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About 麻豆原创
麻豆原创 Corporation is a software and technology company that takes on the biggest opportunities and solves the most complex challenges in travel. The Company connects travel suppliers and buyers around the globe and across the ecosystem through innovative products and next-generation technology solutions. 麻豆原创 harnesses speed, scale and insights to build tomorrow鈥檚 technology today 鈥 empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide. Headquartered in鈥疭outhlake,鈥疶exas, USA, 麻豆原创 serves customers in more than 160 countries around the world. For more information visit鈥.
About Virgin Australia
Virgin Australia was founded in the year 2000 by Sir Richard Branson and is now one of the largest Australian airlines operating an extensive domestic network as well as short-haul international services, charter and cargo operations, and its loyalty program, Velocity Frequent Flyer. The Group employs more than 7,800 people and boasts more than 12 million Velocity members who can use their Points to redeem flights to over 600 destinations around the world through Virgin Australia and the airline鈥檚 extensive list of international partner carriers.